Refund policy
Returns Policy
Our Policy
From the date your order arrives, we offer a 30-day return period. If you'd like to start a return, please email us at support@celestestuds.com with your order number, and we'll walk you through the next steps.
To be eligible for a return, the item must be:
- Unworn and unopened, with the sealed packaging intact
- Sent back with all original packaging
Once a return is initiated, please ship the item back within 7 days. If the item is not shipped back within this window, the return will be cancelled and the shipping label will no longer be valid. You're welcome to initiate a new return request, provided it's still within the 30-day return period.
We provide a prepaid return shipping label, and a $8 return fee will be deducted from your refund.
Returns sent back without a label provided by us will not be accepted. This policy is designed to ensure the security of your package.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us at support@celestestuds.com within 7 days of delivery. We will provide a free replacement at no extra cost to you.
Exclusions
We are unable to accept returns or exchanges for the following:
- Third-Party Purchases: We cannot accept returns for items not purchased directly through celestestuds.com
- Order Number Requirement: We are unable to process any returns without the original order number
- Worn or Opened Items: For hygiene reasons, any item that has been worn or had its sealed packaging opened is not eligible for return or exchange
Exchanges
To keep things simple, we currently do not offer direct exchanges.
Price Adjustments
If an item you purchased goes on sale within 7 days of your order date, we will honor a one-time price adjustment. Please reach out to us at support@celestestuds.com with your order number to request a refund for the difference.
Processing Time
Returns typically take 1 to 2 weeks to process. Depending on your credit card provider, it may take an additional 5 to 10 business days for the refund to appear on your statement.
Please note that original outbound shipping charges are not refunded.
Contact Us
If you have any questions about our returns process, please reach out to us at support@celestestuds.com.
We aim to keep our returns process as simple and straightforward as possible. To help maintain this policy, we monitor return activity, and continued excessive returns may result in future orders being declined at our discretion.